From the moment you interact with us, we gather information about you, be it over the phone, in email exchanges or on the website. This is for our informational purposes so as to optimise your search. The specifics are outlined below. If anything is ever unclear to you though, or you would like further explanation, please do not hesitate to contact us and ask.
1. How we gather information
We collect information through many different avenues. To simplify this, we have broken it into the channels of enquiry and communication with us.
Phone: Upon calling us to make an enquiry, we will ask you for some basic information; contact details and holiday requirements. We will enter the provided contact details (email address and phone numbers) into our reservation system. This so is as to formulate and send our offer to you.
Email: Upon receipt of an email enquiry, we will enter the provided contact details (email address and phone numbers) into our reservation system. This so is as to formulate and send our offer to you.
Website: So we can continuously improve the user experience on our website, we use data analytics tools. These track the pages visited, actions taken (clicks and searches), devices used (mobile, tablet or desktop) and source of the visit (google search, advert etc). Your identity is not recorded at this stage, beyond the town in which you are located. Only upon entering information into the website will we be able to match the user to a recorded website visit. Information can be submitted via several methods.
2. What information we gather
Depending on your level interaction with us, will gather and store various types information. For example, an enquiry will require less information than a booking. In order to book a charter with us we will need to collect far more detailed personal information from you which is required both by us and our suppliers. Personal information of a minor. We aim to minimise the collection of information regarding minors. All information we do collect is reasonable and necessary to participate in the end product. It is usually limited to the advanced passenger information required by our suppliers: names, dates of birth and passport details. We do not require contact details.
Parents may review the personal information about their child collected by us as outlined in the rest of this policy. They may at any time ask for its deletion by contacting us. Parents may also agree to the collection and use of their child’s information, but still not allow disclosure to third parties.
3. How we use information gathered
The service we provide to our customers requires the collation of some personal information, principally about your identity (passport details, contact details etc). We are acutely aware of the responsibility this carries, and so wish to offer you reassurance regarding the use of this information. The two principal uses of your information can be divided into: - Operational requirements - Marketing
At this point we would like to make it clear that at no point would we ever sell your personal information or pass it to a third party for the purposes of advertising. Our customer database is one of our most valuable assets, which we therefore protect with extreme care. We may choose to send you content from a third party which we have elected as being pertinent to our customers, however this would be via our agreed channels - via our weekly emailer for example.
In order to organise your charter holiday, we will have gathered the information outlined in section 2 of this policy. This information will be used to build a customer profile for you, to which we can allocate bookings. In essence then, we are using the information to register a transaction, communicate it with you and facilitate the delivery of the charter with the operator. We may use the information provided by you to contact you about your booking then. We elaborate on the interaction with the operator in section 5 of this policy.
We use the gathered information to offer you tailored content – like giving you more relevant search results and ads. This is done by segmenting our database, but also by using information collected from cookies and other technologies, to improve your user experience and the overall quality of our service. One of the products we use to do this is Google Analytics. For example, by saving your most viewed destinations, we will be able to have our best and most relevant offers appear to you. Or by tracking user sessions, we can see which content is most searched and should therefore be most prominent. When showing you tailored ads, we will not associate an identifier from cookies or similar technologies with sensitive categories, such as those based on race, religion, sexual orientation or health.
When you contact us, we keep a record of your communication to help solve any issues you might be facing.
We may combine personal information from one service with information, including personal information, from other services – for example, when you make a booking online, we may keep track of the source of your visit and pages viewed, so as to optimise the user journey on the website for future users.
Depending on your preferences, your activity on our site and apps may be shared and therefore associated with your personal information, for example by sharing details of a search or booking via Facebook. This is entirely under your control.
4. Where we store information
Depending on your level interaction with us, will gather and store various types information. For example, an enquiry will require less information - and therefore storage - than a booking. In order to book a charter with us we will need to collect far more detailed personal information from you which is required both by us and our suppliers.
Some of our services, notably emails and data storage, are provided by external suppliers. These may process and store personal information on their servers in many countries around the world. They may process and store your personal information on a server located outside the country where you live. We do however select the most trustworthy names with which to work (Google, Dropbox...).
5. Who we share information with
We must share your information with certain parties so as to ensure we can provide the best possible service. We only share your information when and where necessary. Below are explanations of why we share this information.
User account: Your user account is managed for you by a domain administrator; an employee of our company. Your domain administrator is there to provide user support to you. You will have access to your account and the information contained within it (including your email and other data). Your domain administrator may be able to: - change your account password - suspend or terminate your account access - access or retain information stored as part of your account - amend the information if the order is changed. - receive your account information in order to satisfy applicable law, regulation, legal process or enforceable governmental request The staff also need access to the booking information so they booking processing can be completed. The Staff will also require access should a complaint be made and a resolution be required.
In order for us to get a better understanding of how you use our website and services we use third party companies. This ranges from our IT provider, analytics companies, pay per click (PPC) and E-Newsletters.
For legal reasons
On some occasions your information must be shared with local authorities such as the Port Police, Marinas and harbour officials. This can be for a number of reasons and depends on the situation, however would usually be because of additional paperwork required or reported incidents.
How we share it
6. Accessing and updating your personal information
Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. We aim to maintain our services in a manner that protects information from accidental or malicious destruction.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways: Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell your personal information to third parties unless we have your permission. We will not disclose your information unless we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please email us at [email protected]
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
By accessing this site, you signify your acceptance of these conditions.
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Where applicable we do keep all job applications and CV’s on file. At times applications and CV’s can be shared with our suppliers who are also looking for staff. Should you not wish us to send your application or CV to any of our suppliers please make us aware at the time of the application.
The information contained in this website is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
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